Legal

Privacy Policy

Effective Date: April 1, 2026

EZYMULTIVERSE ESTATE INVESTMENT & PROMOTIONS LTD (RC8287723)

EzyRent is committed to protecting the privacy and personal data of all Users of our Platform. This Privacy Policy explains what data we collect, why we collect it, how we use it, how we protect it, and what rights you have in relation to your data.

By using the EzyRent Platform, you consent to the collection and processing of your personal data in accordance with this Policy. This Policy applies to all Users of the Platform, including Tenants, Landlords, and Field Partners.

This Policy should be read alongside our Terms and Conditions. Definitions used in this Policy have the same meaning as those in our Terms and Conditions unless otherwise stated.

1.Data Controller

The data controller responsible for your personal information is:

  • Company: EZYMULTIVERSE ESTATE INVESTMENT & PROMOTIONS LTD
  • Trading name: EzyRent
  • Registration number: RC8287723
  • Country of incorporation: Federal Republic of Nigeria
  • Website: www.ezyrent.org

2.What Data We Collect

2.1Data You Provide Directly

When you register or use the Platform, we collect the following categories of personal data:

  • Full name and date of birth.
  • Email address and phone number.
  • Residential or business address.
  • Government-issued identity documents, including National Identification Number (NIN), Bank Verification Number (BVN), International Passport, or Driver's Licence.
  • Bank account details for withdrawal purposes (for Landlords and Field Partners).
  • Property information, including address, photographs, and ownership or tenancy documents (for Landlords and Field Partners).
  • Profile photographs.

2.2Data We Collect Automatically

When you use the Platform, we automatically collect certain technical data, including:

  • Device information, including device type, operating system, and unique device identifiers.
  • IP address and general location data.
  • App usage data, including features accessed, time spent on the Platform, and interaction logs.
  • Transaction data, including payment amounts, timestamps, and transaction identifiers.

2.3Data from Third Parties

We may receive personal data from third-party service providers, including:

  • Monnify, our payment processor, for the purpose of processing and verifying transactions.
  • Identity verification partners for the purpose of validating government-issued documents.

3.Why We Collect Your Data

We collect and process your personal data for the following purposes:

  • To create and manage your account on the Platform.
  • To verify your identity and the identity of Landlords and Field Partners before allowing access to core Platform features.
  • To process rental payments through the escrow system and disburse funds to the appropriate parties.
  • To facilitate communication between Tenants, Landlords, and Field Partners through the Platform.
  • To investigate and resolve disputes between Users.
  • To detect and prevent fraud, money laundering, and other illegal activities.
  • To comply with our obligations under Nigerian law, including anti-money laundering (AML) and know-your-customer (KYC) regulations.
  • To improve the Platform through analytics and user feedback.
  • To send you service-related notifications, including transaction confirmations, inspection reminders, and account alerts.
  • To send you marketing communications where you have given us permission to do so, and to withdraw that permission at any time.

4.Legal Basis for Processing

EzyRent processes your personal data on the following legal bases under applicable Nigerian data protection law, including the Nigeria Data Protection Act 2023 (NDPA):

  • Contractual necessity: processing is necessary to perform the contract between you and EzyRent as set out in our Terms and Conditions.
  • Legal obligation: processing is necessary to comply with our legal obligations under Nigerian law, including AML, KYC, and tax obligations.
  • Legitimate interests: processing is necessary for our legitimate interests in operating a safe, reliable, and trusted Platform, provided those interests are not overridden by your rights.
  • Consent: where we process data for marketing purposes or any other purpose that requires your explicit consent.

5.How We Share Your Data

5.1We Do Not Sell Your Data

EzyRent does not sell, rent, or trade your personal data to any third party for commercial purposes.

5.2Service Providers

We share personal data with third-party service providers who assist us in operating the Platform, including:

  • Monnify, for payment processing and escrow management.
  • Cloud storage and hosting providers for secure data storage.
  • Identity verification partners for document validation.
  • Analytics providers for Platform improvement, subject to data minimisation and anonymisation where possible.

All service providers are contractually required to process your data only in accordance with our instructions and to maintain appropriate security standards.

5.3Legal and Regulatory Disclosure

We may disclose your personal data to regulatory authorities, law enforcement agencies, or courts where we are required to do so by law, court order, or regulation. We may also disclose data where necessary to investigate, prevent, or take action against suspected fraud or illegal activity on the Platform.

5.4Business Transfers

In the event of a merger, acquisition, or sale of all or part of EzyRent's business, personal data held by EzyRent may be transferred to the acquiring entity. We will notify Users of any such transfer and their rights in relation to it.

6.Data Retention

We retain your personal data only for as long as it is necessary for the purposes set out in this Policy or as required by applicable law. Specifically:

  • Account data is retained for the duration of your account and for a period of 5 years after account closure, in accordance with Nigerian financial record-keeping requirements.
  • Transaction data is retained for 7 years after the date of the transaction, in accordance with applicable tax and AML regulations.
  • Identity documents are retained for the period required by KYC regulations applicable to our business.
  • Marketing data is retained until you withdraw your consent or request deletion.

After the applicable retention period, data is securely deleted or anonymised.

7.Data Security

EzyRent implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

  • Encryption of sensitive data in transit and at rest.
  • Access controls limiting data access to authorised personnel only.
  • Regular security assessments of our systems and infrastructure.
  • Secure third-party integrations with certified payment and identity providers.

Despite these measures, no system is completely secure. If you believe your account has been compromised, you should contact us immediately at info@ezyrent.org.

8.Your Rights

Under the Nigeria Data Protection Act 2023 (NDPA) and other applicable law, you have the following rights in relation to your personal data:

  • Right of access: you may request a copy of the personal data we hold about you.
  • Right to rectification: you may request that we correct inaccurate or incomplete data.
  • Right to erasure: you may request that we delete your personal data, subject to our legal retention obligations.
  • Right to restriction: you may request that we restrict the processing of your data in certain circumstances.
  • Right to object: you may object to our processing of your data where we rely on legitimate interests as the legal basis.
  • Right to withdraw consent: where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing before withdrawal.
  • Right to data portability: you may request a copy of your data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at info@ezyrent.org. We will respond to all legitimate requests within 30 days. Where requests are complex or numerous, we may extend this period by a further 30 days, in which case we will notify you.

9.Cookies and Tracking

The EzyRent mobile application uses certain local storage and session data to enable the Platform to function correctly and to remember your preferences. We do not use third-party advertising cookies.

Where we use analytics tools, we anonymise data where possible and ensure that analytics providers are contractually restricted from using your data for their own purposes.

10.Children's Privacy

The Platform is not intended for use by persons under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a person under 18, we will take steps to delete that data promptly.

If you believe a minor has used the Platform, please contact us at info@ezyrent.org.

11.International Transfers

Your personal data is primarily stored and processed within Nigeria. Where data is transferred outside Nigeria, we ensure that appropriate safeguards are in place in accordance with the requirements of the Nigeria Data Protection Act 2023, including the use of standard contractual clauses or adequacy determinations where applicable.

12.Changes to This Policy

EzyRent may update this Privacy Policy from time to time. Where changes are material, we will notify you by email or in-app notification at least 14 days before the changes take effect. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the revised Policy.

13.Complaints

If you have a complaint about how we handle your personal data, you may contact us at info@ezyrent.org.

14.Contact

For any questions or concerns about this Privacy Policy, please contact us: